Email & Mailbox Service Schedule

This schedule supplements our Terms and Conditions of Service and governs mailboxes, forwarding, autoresponders and webmail access supplied under a mailbox plan.

• Mailbox storage, message sending and receiving within the limits of your plan.
• Webmail and standard mailbox protocols where published for your plan.
• Spam and malware filtering at the platform level, tuned for legitimate business use.
• DNS guidance for MX, SPF, DKIM and DMARC records on domains hosted with us or pointed to our mail platform.

Email infrastructure is operated on our platform and through trusted upstream mail operators that meet our reliability and security standards. We may route traffic through such operators without changing your contract with us.

• Use mailboxes only for lawful business or personal correspondence and in line with our Terms of Use.
• Configure authentication records correctly and monitor bounce or abuse reports we send you.
• Keep mailbox credentials secure and disable accounts you no longer need.
• Do not use our mail platform for unsolicited bulk email, phishing, malware distribution or address harvesting.

Sending limits, attachment sizes and storage quotas are stated at order. We may apply temporary sending limits where reputation risk is detected or where upstream providers require it.

We may suspend outbound mail from a mailbox or domain that generates spam complaints, malware alerts or blacklist listings. We will work with you to restore service once the underlying issue is resolved.

When a mailbox is cancelled, messages may be deleted after a short export window. You should export mail you need to keep before cancellation. Backup of individual mailboxes is your responsibility unless a backup add-on is explicitly included in your plan.

Contact legal@websitesservers.co.uk with contractual questions or support@websitesservers.co.uk for operational support.